Frequently Asked Questions (FAQ)

How long will it take me until I am ready for the exam?

This is difficult without knowing what you already know and how much experience you already have.
We have developed study guides for all courses that break your study down into an easy 12-16 week program.
Depending on how quickly you can understand the concepts and remember the key facts, it may take you longer or you may complete the course in less time.
Some experienced Salesforce admins have completed courses in as little as 2 days.

How much does the official Salesforce exam cost?

  • Salesforce Certified Administrator US$200, (retake fee $100)
  • Salesforce Certified Platform App Builder US$200 (retake fee $100)
  • Salesforce Certified Advanced Administrator US$200 (retake fee $100)
  • Salesforce Sales Cloud Consultant US$200 (retake fee $100)
Note: To maintain your certification you must complete three maintenance examinations each year.
Maintenance exams are 30-minute online via Trailhead and you can take at your convenience.
Typically they are 5-10 questions long, but can vary depending on the volume of new release changes.
The exams are also open book, so you can refer to the online training and release notes during the exam.
You are permitted three attempts at each release exam.

How do I register for the official Salesforce exam?

To schedule an exam, go here: http://certification.force.com/pkb/articles/Public_KB/Scheduling-an-Exam.

Where do I sit the official Salesforce exam?

More information here http://certification.force.com/pkb/articles/Public_KB/Online-Proctoring-Completing-Your-Exam-Remotely

If you choose the online exam, install and test the pre-requisites well in advance of your exam.
You MUST have a webcam that can show your desktop - an inbuilt camera on a laptop is not suitable, you need an external camera.

How many questions are there in the exam?

Salesforce Certified Administrator: 60 multiple-choice questions (65% passing score)
Salesforce Certified Platform App Builder: 60 multiple-choice questions (65% passing score)
Salesforce Certified Advanced Administrator: 60 multiple-choice questions (65% passing score)
Salesforce Sales Cloud Consultant: 60 multiple-choice questions (65% passing score)

How long do I have to do the exam?

Salesforce Certified Administrator: 90 minutes
Salesforce Certified Platform App Builder: 90 minutes
Salesforce Certified Advanced Administrator: 90 minutes
Salesforce Sales Cloud Consultant: 90 minutes

What can I take into the exam centre?

No hard-copy or online materials may be referenced during the exam.

What must I take to the exam?

  • Photo ID
  • A positive attitude smile