Frequently Asked Questions (FAQ)


How long will it take me until I am ready for the exam?

This is difficult without knowing what you already know and how much experience you already have. We have developed a study guide for both the Administrator and App Builder courses comprising a 12 week program that requires approx 4-6 hours study each week. Depending on how quickly you can understand the concepts and remember the key facts, it may take you longer or you may complete the course in less time.

How much does the official Salesforce exam cost?

  • Certified Administrator US$200
  • Cerfified Platform App Builder US$200
Note: To maintain your certification you must pay a maintenance fee of US$100 and complete three maintenance examinations each year. Maintenance exams are 30-minute online and non-proctored exams that you can take at your convenience. Typically they are 5-10 questions long, but can vary depending on the volume of new release changes. The exams are also open note, so you can refer to the online training and release notes during the exam. You are permitted three attempts at each release exam.

How do I register for the official Salesforce exam?

To schedule an exam, go here: http://certification.force.com/pkb/articles/Public_KB/Scheduling-an-Exam.

Where do I sit the official Salesforce exam?

  • At an official test centre: Salesforce.com offers a global network of Kryterion sponsored testing centers. To locate the center nearest you visit http://kryteriononline.com/Locate-Test-Center.
  • Online via Webassessor: Log in to Webassessor at www.webassessor.com/salesforce. If you do not already have a test taker profile in Webassessor, you will need to create one. more http://certification.force.com/pkb/articles/Public_KB/Online-Proctoring-Completing-Your-Exam-Remotely

How many questions are there in the exam?

Certified Administrator: 60 multiple-choice questions (65% passing score)
Certified Platorm App Builder: 60 multiple-choice questions (65% passing score)

How long do I have to do the exam?

Certified Administrator: 90 minutes
Certified Platform App Builder: 90 minutes

What can I take into the exam centre?

No hard-copy or online materials may be referenced during the exam.

If you choose the online exam, install and test the pre-requisites well in advance of your exam. You MUST have a webcam that can show your desktop - an inbuilt camera on a laptop is not suitable, you need an external camera.

What must I take to the exam?

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